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Welcome to ¿Û¿Û´«Ã½ University! There is a robust array of IT services available to you as a ¿Û¿Û´«Ã½ faculty or staff member. Follow these easy steps to get started using your technology on campus.

• Connect to the Internet
• Get Your Email
• Use Classroom Technology
• Access Online Systems
• Teaching & Learning
• Security Awareness Training with KnowBe4
• Review Computer and Network Use Policies
• Get Help

Connect to the Internet

Wired
Wired network connections are available in all residence halls.

Wireless
All academic buildings and residence halls have full wireless access. Instructions on how to connect are at

Get Your Email

Gmail
Gmail is ¿Û¿Û´«Ã½â€™s standard web based email package. Access your email account and settings at . Settings for IMAP and POP clients can be found at

Mobile Devices
Want to access your email and calendar from mobile devices? Get more info at

Use Classroom Technology

Need help with classroom equipment? Multimedia Services provides support for the use of classroom technologies and checks out multimedia equipment such as camcorders and audio recorders for your class projects.

Email: servicedesk@jcu.edu

Phone: 216-397-3005 

Access Online Systems

Google Apps for Education
Want to access your email, chat with a buddy, schedule a meeting, share a document, create a web site? Google Apps provides a basic toolkit for email, communication, and collaboration at ¿Û¿Û´«Ã½.

Support Web Site: click here

Canvas
Canvas is ¿Û¿Û´«Ã½â€™s learning management system and offers a wide array of web-based teaching and collaboration tools for classes. Professors may use Canvas to distribute class materials, assignments, and online tests.

Login:

Email for support: servicedesk@jcu.edu

Phone: 216-397-3005

Banner Self-Service
Provides access to registration, course schedules, financial records, and other personal information. Please note that Banner Self-Service uses a different user ID and Pin number than your Active Directory. Login:

Banner Forms
An application used by faculty and staff for querying and generating reports of student and user records.

Teaching & Learning

The Center for Digital Media
Want to learn more about ¿Û¿Û´«Ã½ technologies? Information and Technology Services offers workshops on a wide variety of topics. For more information and a calendar of workshops, visit center digital media page.

KnowBe4 is an IT security resource available to all faculty and staff at ¿Û¿Û´«Ã½ University. The integrated platform for security awareness training and phishing attack simulation covers an extensive range of topics and delivers content in varying and engaging formats, such as games, short videos, modules, and even sitcom-style shows. The service frequently adds new content and notably, has built up its collection of material about working safely and securely from remote locations.

Review Computer and Network Use Policies

Five policies govern computer and network use at ¿Û¿Û´«Ã½. Be sure to understand these policies to avoid violations and consequences. Learn more on the policies page

Get Help

Service Desk
Having problems with your BannwerWeb, Active Directory (Campus Login), computer, or getting connected? Stop by the Service Desk or fill out our online Help Request to get help with these and other technology issues.

Help Requests:
·¡³¾²¹¾±±ô:Ìýservicedesk@jcu.edu
Phone: 216-397-3005
Location: Administration Building 37

ITS Technology Workshops
Want to learn more about ¿Û¿Û´«Ã½ technologies? Information and Technology Services offers workshops on a wide variety of topics. For more information and a calendar of workshops, visit jcu.edu/its/training