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Your first point of contact - ITS Service DeskÌý

• Available for technology support, even during campus closures.
  • Ask questions via phone (216) 397-3005
  • Email: servicedesk@jcu.edu
  • Create a ticket atÌý
  • In-person & Webinar Training Sessions:
• Able to provide assistance on setting up and connecting to VPN, starting and using Zoom as well as many other technology questions.

For Students:

Technology Needs? Please fill out this short survey:

• Ìý
  • The Student Profiles gives you easy access to your academic record and provides links to useful ¿Û¿Û´«Ã½ services, including Financial Aid, Housing and registration.Ìý Part of Banner@¿Û¿Û´«Ã½ ().
• • Canvas is the ¿Û¿Û´«Ã½ÌýLearning Management System, providing faculty, staff, and students the tools and resources for face to face and online teaching and learning. Students can use Canvas to keep track of their course assignments and work with calendars, to-do lists, and the mobile app. All ¿Û¿Û´«Ã½ Faculty, staff, and students have access to Canvas by visiting .
• ¿Û¿Û´«Ã½ Digital Portal (Virtual Machines)
  • ¿Û¿Û´«Ã½ Digital PortalÌýis a website that allows you to log into a virtual desktop. These virtual desktops are similar to the lab and lectern computers on campus, and provide access to a variety of software including SPSS and ArcGIS.
    • Website:Ìý
• G Suite (Gmail, Calendar, Drive, Collaboration Tools, etc.)
  • ¿Û¿Û´«Ã½ Gmail: ¿Û¿Û´«Ã½ University's Official Email System.

  • : Students get access to Google Drive with unlimited data storage space. It can be accessed from multiple devices with your ¿Û¿Û´«Ã½ Google account.
• • Respondus LockDown Browserâ„¢ is a custom browser that locks down the testing environment within Canvas.
• Zoom

For Faculty/Staff:Ìý

Technology Needs? Please fill out this short survey:Ìý

• Argos Web Viewer
  • Argos provides reporting based on data from Banner and other ¿Û¿Û´«Ã½ data systems (requires VPN to access from off-campus).
• • The Employee Dashboard gives you access to your ¿Û¿Û´«Ã½ employee record and provides links for time reporting and recent and past paycheck stubs.Ìý Part of Banner@¿Û¿Û´«Ã½ (banner.jcu.edu).
• • Banner is the authoritative repository of key ¿Û¿Û´«Ã½ data, including student and academic records, human resource information, and financial records.Ìý Useful resources include:
    • Employee Dashboard: View your ¿Û¿Û´«Ã½ employee record and links for time reporting, paycheck stubs, and other services.
    • Advising: Access to student academic records
    • Grade Reporting: Enter midterm and final student grades
    • Admin Pages: Used to maintain and access data stored in Banner (requires VPN to access from off-campus)
• • Canvas is the ¿Û¿Û´«Ã½ University'sÌýLearning Management System, providing faculty, staff, and students the tools and resources for face to face and online teaching and learning. Faculty can use Canvas to house course materials, including assignments, announcements, and tests.Ìý All ¿Û¿Û´«Ã½ Faculty, staff, and students have access to Canvas by visiting canvas.jcu.edu.
  • Canvas Training SlidesÌý(¿Û¿Û´«Ã½)
• Canvas Studio
  • ?
  • More at available online
• • Digital Workspace is a website that allows you to log into a virtual desktop. These virtual desktops are similar to the lab and lectern computers on campus, and provide access to a variety of software including SPSS and ArcGIS.
    • Website:Ìý
• Virtual Private Network (VPN) - Global Protect Client
  • VPN allows a ¿Û¿Û´«Ã½ faculty, staff, or student to access ¿Û¿Û´«Ã½ services and webpages through a secure connection utilizing your ¿Û¿Û´«Ã½ network credentials.
    • VPN needs to be connected to access personal and departmental drives, print to campus printers, access Banner Admin Pages, Argos, etc.
• G Suite (Gmail, Calendar, Drive, Collaboration Tools, etc.)
  • ¿Û¿Û´«Ã½ Gmail: ¿Û¿Û´«Ã½ University's Official Email System.

  • : Faculty/Staff get access to Google Drive with unlimited data storage space. It can be accessed from multiple devices withÌýyour ¿Û¿Û´«Ã½ Google account.
• Network Drives
  • • H Drive is your personal drive contains your office computer's Desktop, Documents, Pictures, Downloads and Videos folder.
    • O Drive is your shared departmental drive.
• Phones
• LockDown Browser and Respondus Monitor
  • Respondus LockDown Browser® is a custom browser that locks down the testing environment within Canvas.
  • Register for the webinars:
• Office Equipment Release Form
  • If you are taking any technology equipment from your office home to allow from work from home, please complete the form to allow Information Technology Services to track the equipment.Ìý Please remember, any equipment taken home must be returned to your office.
• Other Resources
  • Articles
    • (byÌýAmy Kenyon from Duke University)

Updated: Jan 5th, 2021Ìýat 3:00PM.